Privacy Policy for The Truck Parts Depot

At The Truck Parts Depot, accessible from truckpartsdepotclub.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by our online platform and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We collect various types of information in connection with the services provided by The Truck Parts Depot, including retail and wholesale distribution of heavy-duty truck parts and accessories.

• Personal Identification Information: This includes your name, email address, phone number, billing address, shipping address, and company name (for fleet accounts) when you make a purchase, create an account, request a quote, or contact us for support.
• Payment Information: When you make a purchase, we collect necessary payment details, such as credit card numbers or other payment account information. This data is securely processed by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Transactional Data: Details about the products you purchase, such as heavy-duty chrome accessories, Freightliner replacement parts, Peterbilt grille inserts, airbag suspension kits, chrome exhaust stacks, semi-truck electrical components, truck cab interior trim, heavy truck brake chambers, and aftermarket truck bumpers, along with the date and time of transactions.
• Technical Data: Information about your device and how you interact with our online platform, including IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of access. This helps us understand user behavior and improve our service.
• Communication Data: Records of communications we have with you, including through email, phone calls, or chat, which may be used for customer service, technical assistance, or training purposes.
• Geolocation Data: If you allow it, we may collect general location information from your device or IP address to optimize our services, such as identifying nearby physical parts yards or shipping estimates.

How We Use Your Information

The information we collect is used in various ways, including to:

• Provide and Maintain Our Service: Fulfill orders for heavy-duty truck parts, process transactions, manage your account, and provide the services you request, including nationwide shipping and fleet account support.
• Improve, Personalize, and Expand Our Service: Understand and analyze how you use our online platform to enhance user experience, offer relevant product recommendations (e.g., specific chrome exterior accessories or suspension systems), and develop new features or services.
• Communicate with You: Send you order confirmations, shipping updates, technical sales assistance, parts sourcing information for legacy models, marketing communications, and respond to your inquiries or requests.
• Process Transactions: Facilitate secure payment processing for all retail and wholesale purchases.
• Detect and Prevent Fraud: Protect the security and integrity of our online platform and physical operations by identifying and preventing fraudulent activities.
• Comply with Legal Obligations: Meet our legal and regulatory requirements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your Personal Identification Information to outside parties for their direct marketing without your explicit consent. However, we may share your information with trusted third parties who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection regulations. These may include:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping carriers (for delivery of parts like Freightliner replacement parts or Peterbilt grille inserts), data analysis, marketing assistance, customer service, and IT services.
• Payment Processors: To facilitate secure transactions, your payment information is shared with reputable third-party payment gateways.
• Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

Data Security

We implement a variety of security measures to maintain the safety of your personal information, both online and at our physical parts yard. These measures include encryption, firewalls, and secure server access. We restrict access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. Under GDPR, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. The Truck Parts Depot does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our online platform, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

The Truck Parts Depot